Customer Communications
Customer Communications
faq
  • How can I make a request for any new customer communication or change an existing piece of creative?
    You can request them by filling out this form. Instructions on how to submit are included at the top of the form.
    Download the form
  • What channels need approved by the Customer Communications team?
    All customer facing communications should be reviewed and approved for consistency and alignment to other programs. This includes videos, bill language, direct mail, IVR scripts, X1 Notifications, etc., all of which can be requested through the Cust Comms intake form.