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Easier Customer Service
Digital/easy ways for customers to get help and manage their account.
email
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xFi Superiority - Security
Derived from Brand OLV - xFi is great for customer security.
email
-
NED Take Credit Email
NED letting customer know about improvements to their services.
email
-
Xfinity Home Battery Replacement: Visonic MCT-340 Sensor
Battery Replacement: Visonic MCT-340 Sensor
video
-
Xfinity tips for super easy streaming
Monthly customer education
selfservice
-
Fiber Deep Tech Card
Business card carried by contractors to provide credibility and provide customers with information about improvements to their network and a brief interruption of their services.
Print
-
5 reasons you can install Xfinity X1 yourself
X1 SIK
webpage
-
Xfinity Home Battery Replacement: Zen Thermostat
Home Battery Replacement: Zen Thermostat
video
-
WiFi Tips you're sure to love
February Tips Email
email
-
XITV Onboarding Customer Journey
XITV Onboarding Customer Journey
sms
-
January Tips Email
Tips for a year of awesome service.
Email
-
GBR Free Gateway Trial Offer
Email offering for customers in Boston region to try xFi Gateway instead of using their own.
email
-
Xfinity xFi. Change the way you WiFi.
xfi Showcase Video
video
-
Love your home network
Customer education piece featuring ways to refresh and better your services.
email
-
How to find your Xfinity WiFi network name and password
Find WiFi network name and password
webpage
-
Xfinity xFi Pods installation and activation
xFi Pods activation
video
-
Xfinity Home Battery Replacement: Tyco XHS1-TY motion sensor
Battery Replacement: Tyco XHS1-TY motion
video
-
Xfinity Home Battery Replacement: Centralite Thermostat
Battery Replacement: Centralite Thermostat
video
-
Xfinity Home Battery Replacement: SMC Motion Sensor
Xfinity Home: SMC Motion Sensor
video
-
WiFi tips for a sweet Pie Day
March Tips Email
email
-
How to Self-install Your Xfinity Home Camera
Xfinity Home X-Cam Install
video
-
Xfinity Home Battery Replacement: SMC Door and Window Sensor
Battery Replacement SMC Sensor
video
-
Things you can do with the Xfinity Stream app
Xfinity Stream app.
webpage
-
How to change your Xfinity WiFi network name and password
Change WiFi network name and password.
webpage
-
xFi Superiority - Music
Derived from Brand OLV - xFi is great for customer music.
email
-
GBR Free Gateway Trial Onboarding
Email explaining what it meant for customers to opt into receiving xFi Gateway.
email
-
How to Program Your X1 Remote Control to Your TV and Audio Device
X1 Remote Control Programming
video
-
Service in a snap
Monthly customer education
selfservice
-
Xfinity Home Battery Replacement: Visonic Motion Sensor
Battery Replacement Visonic Motion
video
-
Using Xfinity My Account
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
Xfinity WiFi 101: Position your Gateway like a pro
WiFi Gateway placement
video
-
xFi Advanced Security
Integrated marketing communications for xFi Advanced Security.
internal
-
February Tips Email
WiFi Tips you're sure to to love.
Email
-
X1 SIK Onboarding Customer Journey
X1 SIK Onboarding Customer Journey
sms
-
Xfinity Home Battery Replacement: XHK1 Keypads
Battery Replacement: XHK1 Keypad
video
-
My Account Poster
Poster for the NED to overview My Account in Offices
print
-
How to get ready for your Xfinity appointment
Xfinity appointments
webpage
-
Xfinity Sports Zone
Product Sizzle Reel
video
-
X1 Voice Remote Tips and Tricks
Xfinity.com/tips content.
webpage
-
How to Access Xfinity While Moving
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
Keep it fresh with these Xfinity service tips
April Tips Email
email
-
Everything You Need to Know about Our Easy Installation Process
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
Set Up Your Zen Thermostat with the Xfinity Home app
Zen Thermostat Install
video
-
Xfinity Home Battery Replacement: Visonic Door and Window Sensor
Battery Replacement Visonic DW
video
-
iPhone 11/iPhone 11 Max Preorder
Encourage customers to pre-order the iPhone 11 on Xfinity Mobile
email
-
xFi Advantage Equipment Swap Email
Email letting xFi Advantge Customers know that a new xFi Advanced Gateways is on its way at no extra cost.
email
-
Xfinity Home Battery Replacement: Sercomm SZ-DWS04 Sensor
Battery Replacement: Sercomm SZ-DWS04
video
-
X1 Voice Remote tips and tricks
Voice remote tips and tricks
webpage
-
How to Properly Return Your Xfinity Equipment
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
Things you can do with your Xfinity usearname and password
Xfinity username and password
webpage
-
What to Expect When You Move Your Xfinity Services
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
Master Onboarding Customer Journey
Master Onboarding Customer Journey
sms
-
xFi Superiority - Streaming
Derived from Brand OLV - xFi is great for customer streaming.
email
-
Replacing Your Old Modem with an xFi Gateway
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
November Tips email
Stay connected from layovers to leftovers
email
-
Activating Your Xfinity Internet and Voice Services with the Self-Install Kit
Updated existing educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
Set Up Your Zen Thermostat with the Xfinity Home app
Customer education
selfservice
-
Xfinity Home Battery Replacement: Centralite 3400 Keypad
Battery Replacement: Centralite 3400 Keypad
video
-
Xfinity WiFi 101: Coverage where you need it
Xfinity WiFi 101: Coverage where you need it
video
-
Xfinity Tips: Cybersecurity made simple
Customer education
selfservice
-
Fiber Deep Lawn Sign
Lawn sign informing customers of improvements to their network and a brief interruption to their services.
Print
-
How to activate Xfinity X1
Activate X1
webpage
-
How to Install and Activate Your Xfinity xFi Gateway with the xFi app
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
How to restart your Xfinity wireless gateway aka your router
Gateway restart
webpage
-
Xfinity WiFi 101: Troubleshooting made easy
WiFi Troubleshooting
video
-
Xfinity tips to get you in the game
Monthly customer education
selfservice
-
X1 Help Digital Banners
Paid media social media.
digital
-
Tiny Techs Home Check
Easy steps to improve your home network
email
-
How to check for an Xfinity service outage
Check for a service outage
webpage
-
Techs as Heroes
Humanize our employees while answering common questions
email
-
Xfinity WiFi 101: Speed for every device
WiFi Speed
video
-
We made simple something to celebrate
December Tips Email
email
-
How to restart Xfinity X1
X1 restart
webpage
-
Everything You Need to Know About Your Xfinity Self-Install Kit
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
How to Set Up Your Xfinity TV Service Using the Self-Install Kit
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
X1 Voice Remote Commands
Xfinity.com/tips content.
webpage
-
Xfinity Hacks of Life xFi
xFi app device pause
video
-
Hot Xfinity tips for the coolest summer ever
Monthly customer education
selfservice
-
Welcome Mailer Test - Apps Focused (Dec 19' to Feb 20')
Direct mail piece focused on welcoming early high-value Onboarding customers to Xfinity.
directmail
-
Xfinity Hacks of Life Kids Shows
X1 Voice Command Kids Shows
video
-
CX January 2018
How Comcast is delivering a better experience to their customers
email
-
Fiber Deep Door Hanger
Door hanger informing customers of improvements to their network and a brief interruption to their services.
Print
-
How to Handle Your Xfinity Equipment During Your Move
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
Cinemax_Hitz Channel Change Letter
Letter announcing Hitz and Cinnemax Channel Changes
directmail
-
Preparing for Your Professional Xfinity Installation
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
4 things that can affect your home WiFi performance
Home WiFi performance.
webpage
-
Fiber Deep Envelope
Envelope for letter informing customers of improvements to their network and a brief interruption to their services
Direct Mail
-
X1 Onboarding Customer Journey
X1 Onboarding Customer Journey
sms
-
Stream App Mailer Test (Dec 19' to Feb 20')
Direct mail piece focused on increasing early high-value Onboarding customers' Stream App downloads/engagement.
directmail
-
Tips for New Xfinity X1 Users
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
October Tips email
Find Halloween movies for kids of all ages
email
-
Troubleshooting tips for Xfinity TV
TV Troubleshooting
webpage
-
Xfinity Home Battery Replacement: XHS2 Door and Window Sensors
Battery Replacement: XHS2 DW
video
-
HSD Only Onboarding Customer Journey
HSD Only Onboarding Customer Journey
sms
-
Xfinity tips for vacation + staycation
Monthly customer education
selfservice
-
X1 Help Tech Leave Behind
Leave Behind for X1 and Digital First Self Service
print
-
5 ways cats are just like wireless gateways
Gateway placement
webpage
-
Fiber Deep Letter
Letter informing customers of improvements to their network and a brief interruption to their services.
Direct Mail
-
iPhone 11/iPhone 11 Max Launch
Encourage customers to purchase the iPhone 11 on Xfinity Mobile
email
-
A Few Final Reminders From Xfinity
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
How to Create an Xfinity Username
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
Swapping Out Your TV Box
Updated exisiting educational video to be placed across various customer education tracks (email & SMS) and .Com Help & Support pages
video
-
xFi Superiority - Gaming
Derived from Brand OLV - xFi is great for customer gaming
email
-
Xfinity Home Battery Replacement: RTCOA Thermostat
Battery Replacement: RTCOA Thermostat
video
-
Movers Customer Journey
Movers Customer Journey
sms
-
Ecobill/Autopay Banners
Digital Banner Assets
digital
-
Sports Product Newsletter
Quarterly educational sports newsletter sent to all X1 customers
email
-
How to pay your Xfinity bill online
Bill pay.
webpage
-
Xfinity Home Battery Replacement: SMC Centralite Wireless Keypad
Battery Replacement SMC Keypad
video