Promotional prices for Xfinity services are limited in duration and may change after the promotional period ends.
Promotions are a great way for customers to try different packages or services at a discounted price. When you are on a promotion, a discount is applied to everyday pricing.
If you are currently receiving Xfinity services with a promotion or a minimum-term agreement associated with a specific rate, or in the guaranteed period of one of our SurePrice* plans, the prices for those specific services will not change during the applicable period.
However, the following may change at any time during the promotion period:
*SurePrice plans are only available in select areas.
When your promotion comes to an end, this means your discount ends and you’ll go to the then-current pricing on your rate card for your Xfinity services.
Additionally, if you are receiving any premium channels – such as HBO® or SHOWTIME® – under a promotion, depending on your promotion, the premium channels will either be removed from your account or your bill will reflect the then-current pricing on your rate card for the premium channels when your promotion ends.
From time to time we may adjust our service rates or fees.
From time to time, we may adjust certain service prices and fees. These increases help us to consistently improve our network, products and services, as well as cover the rising costs to our business.
You may not realize that we pay programmers like Fox, ESPN, HBO® and others to be able to bring you their programming. Programming fees – what we pay to programmers – are one of our largest costs and increase regularly. Changes to the fees we charge ensure your access to top networks and the latest entertainment.
If you are currently receiving Xfinity services with a promotion or a minimum-term agreement associated with a specific rate, or in the guaranteed period of one of our SurePrice plans*, the prices for those specific services will not change during the applicable period. However, the following may change at any time during the promotion period:
*SurePrice plans are only available in select areas.
There are a few reasons why you may see a credit on your bill. For example, if you experience a lengthy service outage, we may apply a credit to your account.
The Broadcast TV Fee is an itemized charge you will see on your bill. This charge is not a government-mandated fee and will increase from time to time. It is based on our costs of providing the local broadcast stations that we carry on our cable systems in each area. These costs include the fees that broadcast stations charge us to carry them on our cable systems. The Broadcast TV Fee is not included as a part of our promotional pricing or pricing under your minimum-term agreement and can increase during your promotion or minimum-term. You will receive advance notice before an increase takes effect.
If you rent your TV box, modem or voice equipment from Xfinity, you may see a separate line item on your monthly bill. Your equipment rental fee could be included in your service charge or be provided as part of a promotion, in which case you may not see a separate charge for that equipment. However, depending on your package, we may charge separately for the equipment. If you are receiving equipment under a promotion, you will be charged the rental fee for that equipment when your promotion ends. This rental fee may change from time to time, and you will receive advance notice before an increase takes effect.
The Regional Sports Network Fee is an itemized charge you will see on your bill. This charge is not a government-mandated fee and will increase from time to time. It is based on our costs of providing the regional sports networks that we carry on our cable systems in each area. These costs include the fees that regional sports networks charge us to carry them on our cable systems. The Regional Sports Network Fee is not included as a part of our promotional pricing or pricing under your minimum-term agreement and can increase during your promotion or minimum-term. You will receive advance notice before an increase takes effect.
Third-party companies, such as Netflix, billed through your monthly bill may increase their pricing from time to time. Each third-party company is responsible for notifying you of their price change. Their adjusted pricing will be reflected on your monthly bill.
We may review your account to ensure the charges on your bill are correct.
Occasionally, we may review your account to ensure the charges on your bill are accurate.
If we discover you aren’t being charged appropriately for your services, equipment, or fees, we will correct the charges. Please review each monthly bill you receive to confirm your services and charges.
One-time charges may include On Demand purchases or rentals, fees for service appointments and other non-recurring charges.
Most one-time charges are for pay-per-view purchases, On Demand purchases or rentals, installations and service appointments.
Learn more about taxes and fees that may affect your bill.
We know you may have questions about taxes and fees. Some taxes and fees are passed through directly to government agencies, while others are used to help us build a better network, products and services for you. Taxes and fees vary and cover a variety of charges, including utility taxes and local 911 costs. Below are some common fees you may see on your bill.
New Mexico only. This fee is imposed by the state government on live pay-per-view professional sporting/athletic contests. The purpose of the fee is to cover the costs associated with regulating any live professional contest conducted in the state.
This fee is imposed by the FCC on cable operators to reimburse the FCC for administering its regulatory responsibilities under the Communications Act of 1934. FCC rules permit cable operators to recover this regulatory fee from cable subscribers in 12 monthly installments.
This fee is imposed on cable operators by local governments as compensation for the cable operator’s use of the public rights-of-way and easements. The Federal Cable Act authorizes cable operators to collect the full amount of franchise fees paid to local governments from its customers.
The Public, Educational and Government fee is imposed by local governments on cable operators for costs associated with providing local public, educational and government channels.
This fee helps states and localities fund their 911 and E911 systems, along with other emergency services. The amount of this fee varies by state, and in some states the fee may vary by locality. This fee represents a greater part of what the state or local governments charge us based on voice services.
The Broadcast TV Fee is an itemized charge you will see on your bill. This charge is not a government-mandated fee and will increase from time to time. It is based on our costs of providing the local broadcast stations that we carry on our cable systems in each area. These costs include the fees that broadcast stations charge us to carry them on our cable systems, which are among our largest increasing costs. The Broadcast TV Fee is not included as a part of our promotional pricing or pricing under your minimum-term agreement and can increase during your promotion or minimum-term. You will receive advance notice before an increase takes effect.
If you rent your TV Box, modem or voice equipment from Xfinity, you may see a separate line item on your monthly bill. Your equipment rental fee could be included in your service charge or be provided as part of a promotion, in which case you may not see a separate charge for that equipment. However, depending on your package, we may charge separately for the equipment. If you are receiving equipment under a promotion, you will be charged the rental fee for that equipment when your promotion ends. You will receive advance notice before an increase takes effect.
The Regional Sports Network Fee is an itemized charge you will see on your bill. This charge is not a government-mandated fee and will increase from time to time. It is based on our costs of providing the regional sports networks that we carry on our cable systems in each area. These costs include the fees that regional sports networks charge us to carry them on our cable systems. The Regional Sports Network Fee is not included as a part of our promotional pricing or pricing under your minimum-term agreement and can increase during your promotion or minimum-term. You will receive advance notice before an increase takes effect.
This fee is assessed by Comcast to recover the cost of certain federal, state, and/or local impositions related to voice and TV service. It is neither government mandated nor a tax.
This charge is imposed by Comcast to recover its contribution to the FUSF, which is a federal fund that ensures the availability of affordable communications services to low-income and rural customers (as well as eligible schools, libraries and health care providers). It is neither government mandated nor a tax. The Federal Communications Commission modifies the contribution rate on a quarterly basis; the rate published at https://www.fcc.gov/general/contribution-factor-quarterly-filings-universal-service-fund-usf-management-support.
This charge is assessed by Comcast to recover its required contribution to your state’s Universal Service Fund. The Universal Service Fund is a state fund that ensures the availability of affordable communications services to low-income and rural customers (as well as eligible schools, libraries and health care providers).
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