You may have received notice that your area has been identified as a location that needs network improvements. As a result, you may experience a brief service interruption while we work. We will work to make this service interruption as short as possible. Our work will help ensure that as demand increases, you’ll still be able to connect and enjoy your services.
We know how important your service is to you and we understand that any service interruption will be unwelcome. We’re sorry in advance for this inconvenience. Please know we’re committed to doing everything we can to provide reliable services during this unprecedented event.
Since our work may affect your service for several hours during the day, we will send real-time text alerts when service interruptions will begin and when your service is fully restored. Log into My Account to add or confirm your mobile number to receive these messages.
Confirm mobile numberThe ability to receive text alerts may not be available in your area.
We are making every effort to complete work early in the day and over the weekend to reduce impact to your work days. We anticipate our work will take about three days, and will take place between 7am and 1pm.
On the first day, our crews will be preparing to do their work, which likely won’t cause any service interruptions. The following two days, you may experience intermittent interruptions lasting a few hours at a time.
Service interruption for several hours
TIP: Download your DVR shows to watch offline from the Xfinity Stream app.
Service interruption for several hours
TIP: Download the Xfinity WiFi Hotspots app to find active hotspots you can use during our construction.
Service interruption for several hours
911 calls won't be available from your home phone.
Life Alert and medical monitoring will be affected.
TIP: Forward your home phone to your cell phone so you can continue to receive calls.
Will run on cell backup
Your home will still be monitored for police, medical and fire emergencies.
There will be no impact to your Touchscreen, but many features and notifications may not be available on the mobile app and the Subscriber Portal.
TIP: Use your Touchscreen to access your security system and live video from your camera(s).
Equipment Note: After the installation, be sure to restart your modem to ensure your equipment is ready for the faster network.
We are installing more fiber throughout our network by replacing some coaxial cable with fiber lines. This will include some construction in your neighborhood and will cause some intermittent interruptions to your service during the day.
In the future, we’ll be able to offer you even more reliable service, greater network capacity and more gig speeds to more homes down the line. That means more downloading, more streaming and more gaming.
The service interruption will last for several hours while we complete our work.
We’ll leave a note on your door 24-72 hours before our work begins. You can also sign up for text alerts and we’ll notify you when we begin work and once it’s complete.
Some Xfinity TV boxes will notify you on screen before we begin work and once it’s complete.
You can check the connection status of your device anytime on My Account. If you are an Xfinity TV customer, check the input on your TV and make sure it's set to the correct input. If your services are still not up and running after the time frame we gave you, click here to chat with one of our agents.
Some customers will need to update their equipment in order to be compatible with our new network. We'll be reaching out to those customers with information on how to complete that process.
